ISO 9001:2008 Requirements – Resource Management

ISO 9001:2008 Requirements – Resource Management

6.1 Provision of Resources
Determine and provide the resources necessary to:
? Implement and maintain the quality management system
? Continually improve the effectiveness of the system
? Enhance customer satisfaction by meeting customer requirements
6.2 Human Resources
6.2.1 General
Ensure people performing work affecting conformity to product requirements are competent based on the appropriate education, training, skills, and experience.
NOTE: Conformity to product requirements can be affected directly, or indirectly, by personnel performing any task within the quality management system.
6.2.2 Competence, Training, and Awareness
The organization must:
? Determine the competency needs for personnel
? Provide training (or take other actions) to achieve the necessary competence
? Evaluate the effectiveness of the actions taken
? Inform employees of the relevance and importance of their activities
? Ensure they know their contribution to achieving quality objectives
? Maintain education, training, skill, and experience records

6.3 Infrastructure
Determine, provide, and maintain the necessary infrastructure to achieve product conformity. Infrastructure includes, as applicable:
? Buildings, workspace, and associated utilities
? Process equipment (both hardware and software)
? Supporting services (such as transport, communication, or information systems)
6.4 Work Environment
Determine and manage the work environment needed to achieve product conformity.
NOTE: The term “work environment” relates to those conditions under which work is performed, including physical, environmental, and other factors such as noise, temperature, humidity, lighting, or weather.