Preparing The ISO 9000 Standards Quality Manual

Preparing The ISO 9000 Standards Quality Manual

The standard requires a quality manual to be established and maintained that includes the scope of the quality management system, the documented procedures or reference to them and a description of the sequence and interaction of processes included in the quality management system.

ISO 9000 defines a quality manual as a document specifying the quality management system of an organization.

It is therefore not intended that the manual be a response to the requirements of ISO 9001.

As the top-level document describing the management system it is a system description describing how the organization is managed.

Countless quality manuals produced to satisfy ISO 9000 :2008, were no more than 20 sections that paraphrased the requirements of the standard.

Such documentation adds no value. They are of no use to managers, staff or auditors.

Often thought to be useful to customers, organizations would gain no more confidence from customers than would be obtained from their registration certificate.